Document Solutions Group

Privacy Policy

Document Solutions Group ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information when you use our services. This policy is effective as of January 1, 2026.

Information We Collect

We collect the following types of information:

• Personal Information: This includes your name, email address, phone number, postal address, job title, and company name. We collect this information when you register for an account, request a demo, subscribe to our newsletter, or contact us.
• Usage Data: This includes information about how you use our services, such as the pages you visit, the features you use, and the time you spend on our website. We collect this information through cookies and other tracking technologies.
• Device Information: This includes information about the device you use to access our services, such as the device type, operating system, and browser type.
• Log Data: Our servers automatically record information ("Log Data") created by your use of our services. Log Data may include information such as your IP address, browser type, referring domain, pages visited, your mobile carrier, device and application IDs, and search terms.

How We Use Your Information

We use your information for the following purposes:

• To Provide and Improve Our Services: We use your information to provide you with access to our services, to personalize your experience, and to improve the quality of our services.
• To Communicate with You: We use your information to respond to your inquiries, to send you newsletters and marketing materials, and to provide you with updates about our services.
• To Detect and Prevent Fraud: We use your information to detect and prevent fraud, and to protect the security of our services.
• To Comply with Legal Obligations: We may use your information to comply with legal obligations, such as responding to a subpoena or court order.
• For Internal Operations: We analyze user behavior and trends to improve our understanding of user needs and to develop new features and services.

Data Security

We take the security of your information seriously. We use a variety of security measures to protect your information from unauthorized access, use, or disclosure, including:

• Encryption: We use encryption to protect your information when it is transmitted over the internet.
• Firewalls: We use firewalls to protect our servers from unauthorized access.
• Access Controls: We restrict access to your information to authorized personnel only.
• Regular Security Audits: We conduct regular security audits to identify and address vulnerabilities.
• Employee Training: All employees receive comprehensive training on data privacy and security best practices.

Despite our best efforts, no security system is impenetrable. We cannot guarantee the security of your information.

Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Specifically, we retain:

• Account information for as long as your account is active.
• Usage data for up to two years to analyze trends and improve our services.
• Log data for up to one year for security and troubleshooting purposes.

Your Rights

You have the following rights with respect to your personal information:

• Right to Access: You have the right to request access to your personal information.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information.
• Right to Erasure: You have the right to request that we erase your personal information, subject to certain exceptions.
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal information, subject to certain exceptions.
• Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that information to another controller.
• Right to Object: You have the right to object to the processing of your personal information for direct marketing purposes.
• Right to Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.

To exercise these rights, please contact us at privacy@documentsolutionsgroup.com. We will respond to your request within 30 days.

Sharing Your Information

We may share your information with the following third parties:

• Service Providers: We share your information with third-party service providers who help us provide our services, such as hosting providers, email marketing providers, and analytics providers.
• Business Partners: We may share your information with business partners who offer products or services that may be of interest to you.
• Legal Authorities: We may disclose your information to legal authorities if required to do so by law or in response to a valid legal request.
• Affiliates: We may share information with our affiliates, which are companies that control, are controlled by, or are under common control with Document Solutions Group.

We require all third parties to whom we disclose your information to protect it in accordance with this Privacy Policy and applicable laws.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country.

We will take steps to ensure that your information is protected when it is transferred to other countries, including by using standard contractual clauses approved by the European Commission.

Cookies and Other Tracking Technologies

We use cookies and other tracking technologies to collect information about your use of our services. Cookies are small text files that are stored on your device. They allow us to recognize your device and to remember your preferences.

You can control the use of cookies through your browser settings. However, if you disable cookies, you may not be able to use all of the features of our services.

We use the following types of cookies:

• Strictly Necessary Cookies: These cookies are essential for the operation of our website and cannot be disabled.
• Performance Cookies: These cookies collect information about how you use our website, such as the pages you visit and the errors you encounter. We use this information to improve our website.
• Functional Cookies: These cookies allow our website to remember your preferences, such as your language and region.
• Targeting Cookies: These cookies are used to deliver advertisements that are relevant to you and your interests.

GDPR Compliance

Document Solutions Group is committed to complying with the General Data Protection Regulation (GDPR). This Privacy Policy outlines our data processing practices and informs you of your rights under the GDPR.

Our Data Protection Officer (DPO) is Ms. Anya Petrova, who can be contacted at dpo@documentsolutionsgroup.com. Our registered office is located at 12 Ulitsa Lunacharskogo, Saint Petersburg, 191123, Russia.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our website and, if the changes are significant, we will provide you with notice by email.

We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our services after we post any changes to this Privacy Policy constitutes your acceptance of the changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Document Solutions Group
Privacy Department
12 Ulitsa Lunacharskogo
Saint Petersburg, 191123
Russia
Email: privacy@documentsolutionsgroup.com
Phone: +7 735 845 7915

Detailed Data Collection and Usage Table